Privacy Policy

Effective Date: 14 October 2025
Company: All Star Tower Hire
Address: 21 May Ave, Rossmore NSW 2557
Phone: 0451 300 872
Website: https://allstartowerhire.com.au

1. Introduction

All Star Tower Hire (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our website or services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

a. Personal Information

When you contact us, request a quote, or hire equipment, we may collect:

• Your name
• Phone number
• Address or job site location
• Company name (if applicable)
• Payment or billing information
• Any other details you choose to provide

b. Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Browser type, device type, and operating system
• Pages viewed, time spent, and referring websites

c. Cookies

Our website may use cookies and similar technologies to:

• Improve your browsing experience
• Analyse site usage and performance
• Personalise content or advertising

You can disable cookies in your browser settings, though some parts of the site may not function properly as a result.

3. How We Use Your Information

We use your information to:

• Provide and manage our cherry picker hire services
• Respond to enquiries and provide quotes
• Process bookings and payments
• Improve our services and website performance
• Send service-related updates or offers (where permitted)
• Comply with legal and safety obligations

We will only use your personal information for the purposes for which it was collected or as otherwise permitted by law.

4. Disclosure of Information

We do not sell or rent your personal information. However, we may share it with:

• Trusted service providers (e.g. payment processors, IT support, contractors)
• Regulatory or law enforcement authorities, where required by law
• Analytics or web hosting providers, to improve our website and services

All third parties are required to handle your information securely and only use it for authorised purposes.

5. Data Security

We take reasonable steps to protect your information from unauthorised access, misuse, loss, or disclosure. This includes secure storage, restricted access, and regular system checks. While we strive to protect your personal information, no online system is completely secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain your information only as long as necessary to:

• Provide our services
• Comply with legal and regulatory requirements
• Resolve disputes or enforce agreements

When no longer needed, information is securely deleted or anonymised.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your information, where legally permissible
• Withdraw consent to receive marketing communications

To exercise these rights, please contact us by phone or in writing.

8. Marketing and Communications

We may send you information about our services or promotions if you have previously engaged with us. You can opt out of these communications at any time by notifying us.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website with a revised effective date. Your continued use of our website after changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle personal information, please contact:

All Star Tower Hire
21 May Ave, Rossmore NSW 2557
Phone: 0451 300 872